Cheaper with a meter - refund scheme explained

Under our Cheaper with a Meter refund scheme, customers who choose to switch to a metered tariff after 18 February 2022 are entitled to a refund if their metered bills are higher than their unmetered bills. The difference will be credited if you decide to switch back to unmetered billing two years after installation.

You can change back to unmetered billing before the two years cooling-off period unless one of the conditions below applies:

• There is a change of occupier or the principal use of
  the property is no longer residential
• You use something other than a handheld device for
  watering your garden – for example, a sprinkler
• You have automatic systems to fill up a swimming
  pool, pond or lake with a capacity of over 10,000 litres
• Customers who have previously reverted at their
  current property are unable to revert again.

• Any meters fitted through a change of occupier are not eligible for this scheme
• If a customer chooses to revert within the two years, they will not be eligible for the scheme
• If a leak occurs during the two years, we will send a letter notifying the customer that the scheme has been extended until their next meter reading
• £109 customer saving is based on a random sample of 6,500 Bristol Water customers who opted for a meter
• If the customer opts to revert, any overpayment made on the water meter will be credited against the new unmetered bill. If this bill is covered in full and there is credit remaining, this will be refunded to the customer.