Ongoing Incidents
We'll update this page with details of any ongoing incidents within our region.
Latest Updates
No Water/Poor Pressure
16:30
Our team have finished our routine flushing, pressure should return to normal shortly. Thank you for your patience during this incident.
14:20
Our team are finalising repairs to the damaged main. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Once the work is complete and your supply is restored, please allow time for us to complete the flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.
Flushing allowance form for metered customers
13:10
Our crew are still on site carrying out the necessary repairs. We are working hard to get the water supply back on as soon as we can. Thank you for your continued patience while we work on this damaged main.
10:30
We have identified third party damage to our main which is causing supply issues. Our inspector is assessing this damage and arranging for a crew to attend to for the necessary repairs. Thank you for your continued patience while we work on this damaged main.
08:30
We are investigating an issue in the Hutton area that is causing properties to have no water or poor pressure. We have inspectors on route to identify the issue and arrange the necessary repairs. Thank you for your patience while we work to restore supplies
No Water/Poor Pressure
16:30
Our team have finished our routine flushing, pressure should return to normal shortly. Thank you for your patience during this incident.
14:20
Our team are finalising repairs to the damaged main. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Once the work is complete and your supply is restored, please allow time for us to complete the flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.
Flushing allowance form for metered customers
13:10
Our crew are still on site carrying out the necessary repairs. We are working hard to get the water supply back on as soon as we can. Thank you for your continued patience while we work on this damaged main.
10:30
We have identified third party damage to our main which is causing supply issues. Our inspector is assessing this damage and arranging for a crew to attend to for the necessary repairs. Thank you for your continued patience while we work on this damaged main.
08:30
We are investigating an issue in the Hutton area that is causing properties to have no water or poor pressure. We have inspectors on route to identify the issue and arrange the necessary repairs. Thank you for your patience while we work to restore supplies
No Water/Poor Pressure
16:30
Our team have finished our routine flushing, pressure should return to normal shortly. Thank you for your patience during this incident.
14:20
Our team are finalising repairs to the damaged main. Due to this work, you may also experience some discolouration to your water when the supply is restored. This is normally short lived as we carry out flushing of the water mains. Once the work is complete and your supply is restored, please allow time for us to complete the flushing and then run your first mains fed cold water tap for up to 30 minutes to clear any discoloured water in your pipes.
Flushing allowance form for metered customers
13:10
Our crew are still on site carrying out the necessary repairs. We are working hard to get the water supply back on as soon as we can. Thank you for your continued patience while we work on this damaged main.
10:30
We have identified third party damage to our main which is causing supply issues. Our inspector is assessing this damage and arranging for a crew to attend to for the necessary repairs. Thank you for your continued patience while we work on this damaged main.
08:30
We are investigating an issue in the Hutton area that is causing properties to have no water or poor pressure. We have inspectors on route to identify the issue and arrange the necessary repairs. Thank you for your patience while we work to restore supplies
If you are experiencing any issues with your water, such as a different taste or colour, please have a read of our handy Your Water FAQs.
To find out more about how we manage incidents, please check out our incident management.
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