Service status

14/09/2025
12:00

For precautionary purposes, we have started to deliver bottled water to our most vulnerable customers (Cat 1 and 2). This is due to us managing lower than expected flows at Cheddar Water Treatment works as of the 13.09.2025.

Should there be any issues with your water supply.  We will make sure you are notified promptly.

To see more information about our priority services, please follow this link :

https://www.bristolwater.co.uk/home/account-and-services/your-account/priority-services

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If you are experiencing any issues with your water, such as a different taste or colour, please have a read of our handy Your Water FAQs. 

To find out more about how we manage incidents, please check out our incident management.