Independent help and advice

There are lots of independent organisations you can reach out to and get help and support.

Money advice

Getting independent help can help you manage your money and even boost your income.

If you need debt advice before applying for one of our schemes, the following non-profit organisations can help.

Vulnerable woman with her dog typing on a laptop
National Debtline
National Debtline

If you’re struggling to make ends meet, use the National Debtline’s cost of living hub to learn about help that might be available to you.

National Debtline

StepChange
StepChange

If you’re vulnerable due to age, mental health or capacity you are able to get extra help via a free advocacy service.

StepChange

Citizens Advice
Citizens Advice

Specialist caseworkers at Citizens Advice are trained to deal with any type of debt, including repossessions and negotiation with creditors.

Citizens Advice

Scope
Scope

Scope gives free and impartial advice with managing your energy and water needs.

Scope - Disability Energy Support

deafPLUS
deafPLUS

The deafPLUS helpline is delivered via live chat using either Skype or Facetime to deliver advice on benefits, housing, employment, and debt.

deafPLUS

Money Wellness
Money Wellness

Will help you sort out your financial problems however big or small. From budgeting help to money-saving tips and solutions that could make your borrowing more manageable.

Offering help and support to help you take control of your financial situation, and achieve your financial goals.

Money Wellness

Friends Against Scams
Friends Against Scams

Friends Against Scams is a National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.

Friends Against Scams

Stop Loan Sharks
Stop Loan Sharks

Stop Loan Sharks investigates and prosecutes illegal money lenders and provides support for borrowers in the UK. If you have borrowed from a loan shark or are worried about someone else, they're there to help and keep your safe.

Stop Loan Sharks

National Debtline

If you’re struggling to make ends meet, use the National Debtline’s cost of living hub to learn about help that might be available to you.

National Debtline

StepChange

If you’re vulnerable due to age, mental health or capacity you are able to get extra help via a free advocacy service.

StepChange

Citizens Advice

Specialist caseworkers at Citizens Advice are trained to deal with any type of debt, including repossessions and negotiation with creditors.

Citizens Advice

Scope

Scope gives free and impartial advice with managing your energy and water needs.

Scope - Disability Energy Support

deafPLUS

The deafPLUS helpline is delivered via live chat using either Skype or Facetime to deliver advice on benefits, housing, employment, and debt.

deafPLUS

Money Wellness

Will help you sort out your financial problems however big or small. From budgeting help to money-saving tips and solutions that could make your borrowing more manageable.

Offering help and support to help you take control of your financial situation, and achieve your financial goals.

Money Wellness

Friends Against Scams

Friends Against Scams is a National Trading Standards Scams Team initiative, which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams.

Friends Against Scams

Stop Loan Sharks

Stop Loan Sharks investigates and prosecutes illegal money lenders and provides support for borrowers in the UK. If you have borrowed from a loan shark or are worried about someone else, they're there to help and keep your safe.

Stop Loan Sharks

Extra support

We all need a shoulder to lean on from time to time.

The following organisations can offer free, independent, and confidential advice when you need extra support.

A couple reading their water bill and discussing extra support
Cruse Bereavement Support
Cruse Bereavement Support

Grief can be overwhelming, that's why Cruse Bereavement Support is here to help.

Cruse Bereavement Support

Scope
Scope

The disability equality charity in England and Wales. They provide practical information and emotional support when it's most needed, and campaign relentlessly to create a fairer society. 

Scope

Kidney Care UK
Kidney Care UK

The UK's leading kidney patient support charity. They offer practical, emotional and financial help, and make sure no one faces kidney disease alone.

Kidney Care UK

Royal Association for Deaf people
Royal Association for Deaf people

The Royal Association for Deaf people is a British charitable organisation whose mission is to promote the welfare and interests of Deaf people. It is a Deaf-led organisation. 

They provide services to deaf people in the first or preferred language, usually British Sign Language (BSL).

Royal Association for Deaf people

Alzheimer's Society
Alzheimer's Society

Alzheimer's Society are working towards a world where dementia no longer devastates lives. They do this by giving help to those living with dementia today, and providing hope for the future.

Alzheimer's Society

Royal National Institute of Blind People (RNIB)
Royal National Institute of Blind People (RNIB)

RNIB, the Royal National Institute of Blind People, is the UK's leading sight loss charity. They offer practical and emotional support to blind and partially sighted people, their families and carers.

They raise awareness of the experiences of blind and partially sighted people and campaign for change to make our society more accessible for all. 

RNIB

Age UK
Age UK

Local and National - providing support, companionship and advice for older people.

Age UK

Speakeasy
Speakeasy

A charity supporting people affected by aphasia.

Speakeasy

RNID
RNID

RNID support people who are deaf, have hearing loss or tinnitus.

With their communities they aim change society to make it more inclusive for everyone, help people hear better now and fund world-class research.

RNID

Samaritans
Samaritans

Samaritans is not only for the moment of crisis, they're taking action to prevent the crisis. They offer listening and support to people and communities in times of need.

Samaritans

Macmillan Cancer Support
Macmillan Cancer Support

Providing vital cancer services, research and campaigns for better cancer care.

Macmillan Cancer Support

Disability Rights UK
Disability Rights UK

The UK's leading organisation led by, run by, and working for disabled people. They work with Disabled People's Organisations, public bodies, businesses and Government bodies across the UK to influence regional and national change for better rights, accessibility, benefits, quality of live and economic opportunities for Disabled people.

Disability Rights UK

Refuge
Refuge

Refuge is the largest specialist domestic abuse organisation in the UK. Their services support thousands of survivors, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.

Refuge

Cruse Bereavement Support

Grief can be overwhelming, that's why Cruse Bereavement Support is here to help.

Cruse Bereavement Support

Scope

The disability equality charity in England and Wales. They provide practical information and emotional support when it's most needed, and campaign relentlessly to create a fairer society. 

Scope

Kidney Care UK

The UK's leading kidney patient support charity. They offer practical, emotional and financial help, and make sure no one faces kidney disease alone.

Kidney Care UK

Royal Association for Deaf people

The Royal Association for Deaf people is a British charitable organisation whose mission is to promote the welfare and interests of Deaf people. It is a Deaf-led organisation. 

They provide services to deaf people in the first or preferred language, usually British Sign Language (BSL).

Royal Association for Deaf people

Alzheimer's Society

Alzheimer's Society are working towards a world where dementia no longer devastates lives. They do this by giving help to those living with dementia today, and providing hope for the future.

Alzheimer's Society

Royal National Institute of Blind People (RNIB)

RNIB, the Royal National Institute of Blind People, is the UK's leading sight loss charity. They offer practical and emotional support to blind and partially sighted people, their families and carers.

They raise awareness of the experiences of blind and partially sighted people and campaign for change to make our society more accessible for all. 

RNIB

Age UK

Local and National - providing support, companionship and advice for older people.

Age UK

Speakeasy

A charity supporting people affected by aphasia.

Speakeasy

RNID

RNID support people who are deaf, have hearing loss or tinnitus.

With their communities they aim change society to make it more inclusive for everyone, help people hear better now and fund world-class research.

RNID

Samaritans

Samaritans is not only for the moment of crisis, they're taking action to prevent the crisis. They offer listening and support to people and communities in times of need.

Samaritans

Macmillan Cancer Support

Providing vital cancer services, research and campaigns for better cancer care.

Macmillan Cancer Support

Disability Rights UK

The UK's leading organisation led by, run by, and working for disabled people. They work with Disabled People's Organisations, public bodies, businesses and Government bodies across the UK to influence regional and national change for better rights, accessibility, benefits, quality of live and economic opportunities for Disabled people.

Disability Rights UK

Refuge

Refuge is the largest specialist domestic abuse organisation in the UK. Their services support thousands of survivors, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.

Refuge

Need help paying?

If you’re struggling to pay, we can help. We have a range of plans to reduce your bills or help manage your payments.

Get help paying your bill

Priority Services

If you have additional needs or a disability, we can help with meter reading, different bill formats,
priority repairs, emergency bottled water and more.

Find out more about priority services