Problems with your water
Sometimes you might notice your water looks, tastes or smells different.
Do you have low pressure or no water at all?
Does your water look, taste or smell unusual?
How we manage incidents
In an incident we always act immediately and will regularly communicate with you about what's happening. Find out what you can expect from us in the event of an unexpected water related incident or emergency situation.
My water looks different
If you notice your water looks dirty or discoloured, the cause is usually due to maintenance or repair work being undertaken on the pipes that supply your house.
My water has a bad taste or smell
The water we supply comes from a variety of sources including rivers, boreholes, wells and springs. Each source has its own characteristic taste depending on the type and concentration of its natural mineral composition.
My water has a chlorine taste/smell
My water has a fuel taste/smell
My water has a metallic taste/smell
My water has a woody taste/smell
Is there fluoride in the water?
What is flushing?
Why is my water hard?
As a natural resource, not all water is the same. Whether you have hard or soft water will depend on the geographic factors within the area in which you live.
My water looks different
If you notice your water looks dirty or discoloured, the cause is usually due to maintenance or repair work being undertaken on the pipes that supply your house.
My water has a bad taste or smell
The water we supply comes from a variety of sources including rivers, boreholes, wells and springs. Each source has its own characteristic taste depending on the type and concentration of its natural mineral composition.
My water has a chlorine taste/smell
My water has a fuel taste/smell
My water has a metallic taste/smell
My water has a woody taste/smell
Is there fluoride in the water?
What is flushing?
Why is my water hard?
As a natural resource, not all water is the same. Whether you have hard or soft water will depend on the geographic factors within the area in which you live.
My water looks different
If you notice your water looks dirty or discoloured, the cause is usually due to maintenance or repair work being undertaken on the pipes that supply your house.
My water has a bad taste or smell
The water we supply comes from a variety of sources including rivers, boreholes, wells and springs. Each source has its own characteristic taste depending on the type and concentration of its natural mineral composition.
My water has a chlorine taste/smell
My water has a fuel taste/smell
My water has a metallic taste/smell
My water has a woody taste/smell
Is there fluoride in the water?
What is flushing?
Why is my water hard?
As a natural resource, not all water is the same. Whether you have hard or soft water will depend on the geographic factors within the area in which you live.