I need help paying my bill
We have a range of plans to reduce your bills or help manage your payments.
Get help paying your water bill
- Low income or in receipt of benefits
- Receiving Pension Credit or State Pension
- In debt with your bills
- A change in financial situation (eg. loss of employment)
- Short-term hardship
Low-income pensioner discount
Payment plans to clear your debt
Reduce your bill with Assist
Assist is a scheme for low-income householders who are struggling to pay and need a large discount on their bill. You do not need to receive benefits to apply.
To apply for Assist you will need to complete an income and expenditure form through our partners IE Hub.
Once we have your application, we'll let you know if you have been accepted within five working days.
Our bill cap scheme
If you are in a low-income household, our WaterSure Plus scheme could help reduce your payments.
Check your eligibility for WaterSure Plus
Renew your existing WaterSure Plus scheme
Low-income pensioner discount
Payment plans to clear your debt
Reduce your bill with Assist
Assist is a scheme for low-income householders who are struggling to pay and need a large discount on their bill. You do not need to receive benefits to apply.
To apply for Assist you will need to complete an income and expenditure form through our partners IE Hub.
Once we have your application, we'll let you know if you have been accepted within five working days.
Our bill cap scheme
If you are in a low-income household, our WaterSure Plus scheme could help reduce your payments.
Check your eligibility for WaterSure Plus
Renew your existing WaterSure Plus scheme
Low-income pensioner discount
Payment plans to clear your debt
Reduce your bill with Assist
Assist is a scheme for low-income householders who are struggling to pay and need a large discount on their bill. You do not need to receive benefits to apply.
To apply for Assist you will need to complete an income and expenditure form through our partners IE Hub.
Once we have your application, we'll let you know if you have been accepted within five working days.
Our bill cap scheme
If you are in a low-income household, our WaterSure Plus scheme could help reduce your payments.
Check your eligibility for WaterSure Plus
Renew your existing WaterSure Plus scheme
How to use our eligibility calculator
We've got a super easy eligibility calculator which will help you find out how we can support you based on your personal circumstances. To use the calculator, simply press on the blue chat icon in the right corner and answer some quick questions.
Please contact us if you need support with paying your bill.