General Enquiries
If your enquiry is about your bill or your account with us, we'll reply within five working days. If it's about your water supply we will try and reply to your email within one day but some enquiries need further investigation. For any other query, we'll get back to you in no more than ten working days.
Christmas Opening Hours
Billing - Our billing team will be open normal hours over the Christmas period, with the exception of the following days:
- Tuesday 24 December - 8am-2pm
- Wednesday 25 December - CLOSED
- Thursday 26 December - CLOSED
- Friday 27 December - CLOSED
- Wednesday 1 January - CLOSED
Operations - If you are contacting us about an operational issue such as a leak, no water or low pressure, our Customer Services team will be open normal hours over the Christmas period with the exception of the following days:
- Wednesday 25 December - CLOSED
- Thursday 26 December - CLOSED
- Wednesday 1 January - CLOSED
Our 24-hour emergency helpline will be in operation over Christmas, so if have an emergency relating to your water, please call 0345 702 3797 and we'll be able to assist you.
If you wish to notify us that you have changed address, please use our online moving form.
To view your bill online, sign up to our eBilling service.
If you need our urgent help or have concerns about your bill or the services we provide, please call us so we can help you straight away on:
Billing: 0345 600 3600
Operations: 0345 702 3797
Do you have a question about sewage or wastewater?
If you have a question about your sewage or wastewater, you can check who your provider is and contact them.
My bill or account
Please fill out the form using the link below if your query is regarding payment arrangements; query about your bill or other.
If your query is regarding problems paying your bill, please go to our help paying my bills page.
My Water Supply
Please fill out the form using the link below if your query is regarding loss of supply; low pressure; leakage issues; roadwork or traffic issues; outstanding work or other.
Regarding a Meter
Please fill out the form using the link below if your query is regarding issues with your meter; information about when your meter is being installed or requesting a meter.
Regarding a Connections or Supplies issue
Please fill out the form using the link below if your query is regarding a new supply; new connection or replacing your lead pipe.