Business & developer FAQs

Am I allowed to build over (or close to) public water mains?

Unlike sewers, where permission to build over or close to mains may be given, we DO NOT permit any build over water mains. Water mains operate at pressure, so building over them has the potential to cause considerable damage for which Bristol Water would not be held liable.

Do I need permission to connect to the public water supply system and how can I find out if the water mains have sufficient capacity to service my development?

Capacity checks are undertaken upon application – further details are available on our pre-development enquiries page. Connections to existing water supply mains can only be undertaken by Bristol Water or a Self-Lay Provider.

Can I lay my water main in the same trench as other utilities such as gas and electric?

Provided adequate clearance is provided between the water main and other pipelines, it is acceptable for the water supply to be laid in a trench common with other utilities. Guidance on minimum distances can be found on the NJUG website.

Why do sewerage infrastructure charge when I apply for and connect to a public water supply?

Infrastructure charges relevant to water supply will be raised when any premises are connected to our water mains for the first time.

For the majority of new developments (including conversions) and existing properties which become connected, the standard amounts will be payable in respect of each individual unit. The water infrastructure charge is payable when the premises are connected to the public water supply.

Please note: The sewerage infrastructure charge is payable if the premises drain to the public sewer (either directly or indirectly).

Once I have accepted an offer of term for a new water main connection, paid all relevant monies and completed any necessary agreements, who should I contact to arrange the work?

Please contact the Developer Interface Team to arrange mainlaying or the New Supplies Team for New service connections.

What is a local offsite main?

A local offsite mains refers to mains reinforcement required to accommodate additional demand in the local infrastructure as a result of a development being carried out. These are funded through Infrastructure Charges.

What is Self-lay (SLP)?

Self-lay is an option under which the onsite mains and qualifying offsite mains can be laid by an accredited Self-Lay Provider (SLP) on behalf of the customer under the terms of a Self-Lay Agreement (SLA). In exchange Bristol Water will adopt the mains laid under the agreement. Read our Self-Lay Provider page for more information. 

Why do I need to carry out a soil survey and report?

Under the Water Act 1991 and supported by CDM (Construction, Design and Management Regulations) 2007, Bristol Water has a duty of care towards its customers, particularly in respect to the quality of supply.

In light of certain ground conditions placing Bristol Water pipes at risk of abrasion or contamination, a soil survey is required to ensure that the correct material is used to prevent any risk to future customers.

What do I need to test for?

The stipulations for a soil analysis and supporting information can be found here.

Building on contaminated land

Our policy on contaminated land and pipe choice was revised in spring 2013. The information we require from developers, for all sites, has now changed considerably.

Site Assessment Reports (SARs) are required for any sites where you want the installation of standard polyethylene pipework to be considered. The production of a SAR does not, however, necessarily require intrusive investigations.

Please see our guidance leaflet for more information. Guidance on Contaminated Land.

Do I always have to comply with the Water Regulations?

If the water is supplied by Bristol Water you must comply with the Regulations. In England and Wales, it is a criminal offence to contravene the Regulations.

However, if the water is supplied from another source, such as a well or bore hole, there is no requirement. We do however recommend that you still comply, therefore ensuring good plumbing practice.

In a domestic property, do I have to notify Bristol Water if I intend to install or replace a bathroom suite? / a shower mixer? / outside taps? / kitchen sink taps? / wash basin taps? / bath taps? / cold water storage cistern?

No, however, the work and the water fittings installed must comply with the Water Regulations.

Do I need to duct or sleeve hot and cold water pipework if they are to be embedded in a solid floor?

Yes, you do need to duct or sleeve hot and cold pipework. The reason being that the pipework must be accessible or removable for maintenance or repair.

My plumber tells me that my flexible shower hose must NOT be able to reach into my WC or bidet – is this correct?

Yes, it is. Any shower hose that reaches into a WC or bidet bowl is a fluid category five risk of contamination to your drinking water supply.

There are several ways to eliminate the problem, such as constraining the hose with a clip so that it cannot reach the WC or bidet, fitting a fixed shower screen or simply fitting a shorter hose.

I am installing a new water service and need to know how deep the trench should be for water service pipes.

There is a minimum and maximum depth at which service pipes should be laid:

• Minimum depth is 750mm
• Maximum depth is 1350mm

If an installer wishes to install a service pipe that is either deeper or shallower than these depths, they must notify Bristol Water in advance for permission.

My plumber tells me that he only fits water fittings that are approved because unapproved fittings, such as hoses and taps, can give taste and odour problems. Is this true?

Many common plumbing fittings, such as taps, flexible hoses, washing/dishwashing machine hoses or even a simple tap washer, can give taste and odour problems if they have not been approved by one of the approval bodies.

Hoses

The main problem is the rubber used in unapproved hoses which can harbour bacterial growth on its surface.

Taps

Unapproved taps can have rubber washers or O rings in the body of the tap which can give a TCP taste to the water.

What is the minimum water pressure that Bristol Water must supply?

The minimum water pressure that Bristol Water must supply to its customers at the boundary stop valve of the property is 10 metres or one bar, which is enough water pressure to fill a cold water storage cistern in a two storey house roof space.

Can I use blue MDPE Polyethylene pipe above ground?

Blue MDPE pipe may be used above ground in situations where it is not exposed to direct sunlight and will need to be insulated.

What temperature should cold water be distributed at?

So far as is reasonably practical, the temperature of water within cold water pipes should not exceed 20ºC and adequate measures should be taken to ensure that this temperature is not exceeded.

What temperature should hot water be stored at?

Hot water must be stored at no less than 60ºC and be distributed at no less than 55ºC. It should also be no less than 50ºC within 30 seconds after fully opening the tap.

Do I have to fit service valves on the supplies to all the taps in a property?

No. Only the float operated valves, for example:

• Ball valve in a WC cistern
• Ball valve in a cold water storage cistern
• Ball valve in a heating feed and expansion cistern

I am intending to install a rainwater harvesting system with a mains water backup supply. What must I do to comply?

Please contact our Water Regulations Team notification department on 0117 963 8516. We will then inform you of everything that you must do to comply.

Can I build a new extension over an existing mains water supply pipe?

No. The existing mains water supply pipe will have to be either re-routed around the new extension, or it will have to be installed in a duct so that it can be removed for maintenance or repair.

Can I connect a new property to next door's water pipe?

No. Section 64 of the Water Industry Act 1991 requires separately occupied properties to be supplied by a separate service pipe.

You're responsible for installing and maintaining the service pipe from your house to the boundary with the public highway.

Water supply connections for domestic water purposes are provided under section 45 of the Water Industry Act 1991, as amended by the 2003 Act.

I am on a shared supply with my neighbour(s). Can I separate it?

Household and non household properties that are currently fed via a shared supply or lead water pipe can often benefit from a separate water connection. You are responsible for maintaining and replacing the part of the service pipe in your ownership.

By replacing your part of the service pipe and complying with our requirements, we will replace our part of the company owned service pipe in the footpath and highway, and make a new 25mm connection to our water main.

I think I have a lead supply. What shall I do?

For further information please read our lead replacement leaflet.

Do I need to upgrade my existing supply?

If you're converting a site or property with an existing water supply, you need to check to ensure the current connection is sufficient.

If you have a standard 25mm or 32mm connection and are not changing the usage of the site significantly then this would normally be sufficient.

If you're changing the use of the property and need a larger supply, you'll need to apply to us so we can assess the network and ensure we can supply your property, correctly size your water meter and ensure the account is amended.

How do I know if there is a main nearby to which I can connect a new service?

You can request copies of our existing water mains and sewer network plans by simply completing the map request form.

Alternatively you can call us to arrange an appointment to come in and view our records.

Please call us 0345 602 8022 or email newsupplies@bristolwater.co.uk

What do I need to do if there are no mains nearby to which I can connect?

There are a couple of options available if this is the case.

If you need to connect a single property then you will need to lay a service as far as is required. You may need to install a larger supply pipe than usual to allow for the extra distance the water has to travel from the main to the property.

If you need to connect several properties then you may want to apply for a new main to be laid, which you can then connect the individual service pipes to.

Your contractor should be able to advise further or you can contact us to discuss your requirements.

What size connection do I need?

This will depend on the type of development and the amount of water you require.

For most domestic properties, a standard 25mm or 32mm connection will be sufficient.

For larger commercial properties, you may require a bigger supply. This will be based on the fittings – for example, toilets, basins, showers etc you are planning on installing in the property.

You can use our flow calculator to determine if you need a standard connection or something a bit bigger. Our Network Site Agents will be able to advise further.

I have a water main on the site of my development. What do I need to do?

If you have a Bristol Water-owned water main running across your land where you are proposing your new development, you may need to divert it. You can request copies of our existing water mains.

If there is a water main and you wish to build over it, you will need to apply for this to be diverted. We will assess and quote for the diversion.

How much does a connection cost?

Each connection is given an individual quote based on several factors. Once you have applied, we'll arrange to visit the site and provide you with a site-specific quote.

The quote that is generated will most commonly be made up of the following costs:

• The connection (including additional excavation)
• Water meter
• Traffic management
• Infrastructure charges

What is Traffic Management?

We have to make sure that any work can be carried out safely with as little disruption to the public as possible. Often this requires us to set up traffic management provisions such as traffic lights, lane and road closures.

To do this, we need to apply to the local highway authority for permission to carry out the works. We are usually required to pay a fee, which can vary depending on the authority.

In some circumstances we may need to provide up to three months’ notice to the local highway authority. This may result in the connection being delayed until this has been done.

We will let you know as early as possible during our site visit, so that you are aware of these timescales and we’ll work with you to minimise any disruption this may cause.

What are infrastructure charges and why do I have to pay them?

Infrastructure charges are a one-off charge, charged by all water companies, for first-time domestic connections to our network. Each new connection that adds a new demand to our water and sewer network will incur these costs. These charges ensure the upkeep and maintenance of our network.

Please see our new connections charges 2022/23 for more information about how our charges are calculated.

What are infrastructure credits and how are they calculated?

Infrastructure credits are applied when there has previously been a billable account on the same site/address within the last five years.

One infrastructure credit will be applied for each account (as long as the supply is not being retained) which will then be applied against any infrastructure charges for the new site. For commercial properties, the infrastructure credits will be based on previous usage.

Quite often, the postal address for the site will be different to the previous supply address. If you can provide us information about these previous supplies as part of your application, it will help us to locate the account details for these and apply the credits. The infrastructure charges/credits will be assessed at the time of the quote.

Why do I have to pay a mains application fee?

An application fee is charged to cover the cost of the network assessment and administration required to process these applications.

I've submitted an application. What happens next?

For new water supply applicants, we'll acknowledge receipt of your application within five days. We will then arrange for one of our Network Site Agents to visit the site and answer any questions you may have about the whole process.

If you're happy to proceed with the application, you will then lay your pipework and pay any outstanding fees. Bristol Water will then inspect the works and arrange for the connection to the main to be made.

Do I need to complete an application for every connection I need?

No, you can make one application request for multiple connections. These must be on the same site and you must pay for the connections at the same time.

If you require connections at different times or the development is being done in different phases, you should apply for these separately.

You can also apply for any sewer connections on the same application form.

Can I talk to someone before I submit and pay for my application?

Yes, if you'd like to speak to a member of our New Supplies team please call us on 0345 602 8022. If you'd like to speak to a member of our New Mains team please call 0117 934 1224.

We'll do our best to answer any queries you may have and if we can't, we'll arrange for a call back or a visit from someone who can.

When I apply for a new water mains to my site. Will the quote include the service connections?

Yes, if you're applying for a new water mains into a development site you only need to submit one application.

State the number of service connections on the application and once the mains agreement is in place, you can then advise us on which plots you require and we will issue the individual service connection quotes. You don't need to apply separately for these.

Can I have the quote emailed or posted to me?

Yes, once we've attended the site and have a quote specific to your project, we can arrange for this to either be posted or emailed to you, or both if you'd prefer.

How long is my quote valid for?

Our quotes are valid for up to six months from when they are issued. This is required, as often the costs incurred as part of the quote are subject to change.

Traffic management assessments can also change due to new road layouts and must be reassessed after a six-month period.

We recognise that circumstances may change and it is not always possible to make the connection within the six-month timescale.

My quote is no longer valid. What do I do now?

If your quote has lapsed and is no longer valid, we will amend the quote to current prices – assuming the scope of work remains the same.

How long will it take to get a quote?

We aim to attend the site and provide a detailed quote within 28 days of receiving your application.

Once we receive and check your application, we'll be in touch to arrange for one of our Network Site Agents to attend, discuss your project and provide you with a quote.

Once you've applied, if you have a specific date you'd like us to attend, please let us know and we'll do our best to be there.

Can I send the signed agreement via email?

Yes, please scan the final signed document and you can then email it over to us.

For new supplies contact newsupplies@bristolwater.co.uk

For mains enquiries contact developer.interface@bristolwater.co.uk

Please ensure all pages of the agreement are scanned.

How do I lay my water pipe?

The water service pipe should be laid between 750mm and 1350mm below ground, on a bed of sand, ducted and insulated as it enters the property and should be fitted with an internal stop tap and a compression fitted cap end.

It's most commonly laid on private land up to the highway boundary. We can give you more detail during the site visit if you need it.

Should I use a WaterSafe approved plumber for my connection?

If you use a WaterSafe plumber to install your service pipe and internal plumbing, we will not always need to come out and inspect the work before we complete the connection.

When you make payment for the connection simply provide us with a copy of the WaterSafe certificate and catchment form, which is completed by the plumber to confirm they have carried out the work at the property.

We will check their details and arrange for the connection to be made (we will carry out audit checks on a random selection of these jobs).

If you don't use a WaterSafe approved plumber, that's fine too – it just means we'll have to attend and inspect your service pipe before we complete the connection. You can contact a local WaterSafe approved plumber on our website. 

WaterSafe approved plumbers are not employed by us, nor do we gain any financial benefit from you using them. However, to gain membership they have been audited for workmanship and compliance with the regulations.

In this respect, all warranties expressed or implied are excluded and we cannot accept any responsibility for their work or charges.

Who can carry out work on third-party land?

If you need to cross third-party land in order to lay your service pipe, you must first get permission from the land owner. We cannot give you permission to work on third party land,  this will be agreed during the on site visit.

If the water main we are connecting to is on private land, you can gain permission to excavate up to it or we can issue notice and carry out the connection work within this land.

How do I arrange for my service pipe to be inspected?

Once you have accepted the quote and have paid for the connections, we can arrange for the inspection. Please inform us that your service pipe is ready for inspection and we'll arrange for this to happen.

If you have used a WaterSafe approved plumber to carry out the work then we don't usually need to inspect (we will carry out audit checks on a random selection of these jobs).

Once payment has been made, let us know when the work has been done, provide us with a copy of the WaterSafe certificate and catchment form completed by the plumber to confirm they have carried out the work at the property and we can arrange for the connection to be made.

Once I've laid my service pipe, how long will it be before you complete the connection?

We aim to connect the supply within 21 days of payment or the inspection passing. We will inform you of the connection date and we'll do our best to accommodate specific requests.

In some circumstances we may need to provide up to three months’ advance notice to the local highways authority. This may result in the connection being delayed until this has been done.

We will let you know as early as possible during our site visit so that you are aware of these timescales and we’ll work with you to minimise any disruption this may cause.

Can I request a specific date for the connection?

Although we aim to connect the supply within 21 days of payment or the inspection passing, sometimes it won't be possible due to circumstances out of our control (such as having to apply for traffic management with the local authority.

Where this is the case, we'll do everything we can to find a date you're happy with. We will inform you of the connection date and we'll do our best to accommodate specific requests.

How will I know the location of the stop tap and meter?

We normally locate the stop tap and water meter in a boundary box at the edge of the property boundary in a verge or footpath. If you are on site when the connection takes place we will advise you of the location then.

Metering as part of a new connection

Our preferred method for the control and metering of water supplies is an external boundary box, where possible, installed in the public foot way 300mm from the back edge that fronts the property, a standard telescopic boundary box can be used in this case.

The meter can only be located in a driveway, vehicular crossing or car parking area if that vehicular area is solely used by the occupants of the property which the boundary box serves, a non telescopic boundary box with metal lid must be used in this case. Meter boxes cannot be installed in communal vehicles areas.

Where the above is not possible, the boundary box may be installed no more than one metre inside the boundary of the property it serves in a position which gives our meter reader unimpeded access. Hard surfaces such as paths are preferred to flower beds and lawns but if the box is to be installed in soft landscaping a 150mm square concrete plinth needs to be cast around it.

We do not routinely accept the installation of internal meters. We may permit their use in certain, more unusual, circumstances such as on supplies to blocks of high-rise flats with boosted/pumped systems. In all cases we would have to agree that the use of boundary boxes was unfeasible. Any intention to install internal meters should be discussed and agreed with us prior to the design phase as we will have requirements as to the location of any internal meters. A meter must be installed on every new supply.

If applying for mains, you will be asked to indicate where you intend to locate the meters for the properties on your development. You will be expected to provide a plan indicating their locations, along with the location of the supply pipes. It should look something like this:

The position and specification of any new boundary box needs to be approved by Bristol Water before any installation takes place.

How do I get a new water connection?

Our website contains all the information needed to obtain a water supply to a property or development.

Click here for Bristol Water's Application for supply form.

What are your charges for water to business customers?

Our charges for business customers can be found on our Charges & Regulations page.

Click here to view Bristol Water Wholesale Charges Schedule 2022-23.

What are CDM regulations? Do I need a CDM coordinator on site?

Construction Design and Management (CDM) Regulations 2015 state that you must notify the Health and Safety Executive (HSE) when undertaking projects which meet certain criteria.

This is based on the number of days a project will last or the number of working days required. For further information please see the HSE website.

We won't undertake any work on a site which is notifiable to the HSE where this has not been done.

How do I find out what kind of application I need to submit?

On our new connections homepage please click on the link which best describes your development/project. For each type there is a description of the kind of when this application type should be used. Reading these should help you figure out which one you need.

You should also consider if you're ready to apply or are just looking for some information. For all of the applications there are some key things you need to know before you apply which are set out on the webpages.

To ensure your application is handled as quickly as possible, please make sure you’ve got all of this information before applying.

If you're still unsure please give us a call on 0800 707 6600 and we'll be happy to discuss this further and advise you.

Can I obtain a budget cost for a new water supply without making an application?

For connections where we are connecting to an existing main (Section 45) we advise budgetary costs of £1,000-£2,000. This is general guidance and once we have surveyed the site we will be able to establish the exact costs based on locations of mains, traffic management, etc.

For mains (Section 41) you can apply to us in writing/email with as much information about the site as possible, location plans and site plans and ask for a budget/pre-development enquiry.

Are there application fees for all applications?

Yes. Although there are many types of applications, they all fall into one of two categories and both Section 45 (Ad Hoc) and Section 41 (mains) have application fees. Mains budgets will also attract a fee but at a lower rate.

What are the guidelines onlaying utilities in the same trench?

Please see the National Joint Utilities Group guide for advice on laying utilities in the same trench.

How much is the application fee?

Application fees are based on a sliding scale for mains and and a fixed fee for services. Details can be found under the current Charges Arrangements for New Connection Services.

What is Section 41 and Section 45?

Section 41 covers the need for new mains and services, whilst Section 45 covers the connections needed to an existing main.

Why has an application fee been introduced?

An application fee has been introduced so that the cost of providing a Cost Advice to applicants is shared equally between all applicants and is no longer subsidised by Bristol Water.

Is the application fee an additional cost, over and above the construction cost?

Yes, in the past Affinity Water has been subsidising the cost of providing cost advice. We will regularly review application fees to ensure they are fair.

When do I pay the application fee?

The application fee should be sent at the same time as the application forms. We will not commence processing your application until the fee has been received. Payment can also be made by BACS, debit or credit card. Please send your application and advise which payment method you would prefer.

Is the application fee refundable?

No, not usually. We start working on your application soon after it arrives and aim to respond within five days. However, if you were to cancel within this period and prior to our response being sent, we will return your payment by cheque.

How long will it take to process my new connection application?

From receipt of your application form and the supporting documentation we request, our service level agreement is 28 calendar days to provide you with a quotation.

This will be subject to the results of carrying out a site survey, and possible traffic management requirements which may have to be discussed with the local Highway Authority. If there's likely to be a delay, we will always aim to keep you informed and explain why and when you can expect to receive your quotation.

What does my quotation include? What am I paying for?

The cost of your new water service connection on your quotation includes some or all of the below:

• Administrative fee
• Our contractor’s construction costs
• Any fees applied by your local highway authority for Traffic Management
• VAT, where applicable
• Infrastructure Charges (where applicable) / Income Offset payment

How do I apply for a redesign?

For a design change, please email us at developer.interface@bristolwater.co.uk showing your preferred route of connection or requirement for change. Our timescale for a redesign is 28 calendar days, but this can depend on whether we need to resurvey the site.

Is there a fee for a redesign?

No.

How do I apply for a re-quote?

Please email us at developer.interface@bristolwater.co.uk for mains and newsupplies@bristolwater.co.uk for services confirming there have been no changes to the scheme and you will require a re-quote.

Our timescales for a re-quote are 28 calendar days – however, this is dependent on each case.

Is there a fee for a re-quote?

No.

What is a barrier pipe?

A barrier pipe is a layered plastic pipe containing a metal membrane, which prevents the ingress of contaminants, particularly hydrocarbons, which can damage and permeate plastics. 

Why have you chosen to connect to that main?

Generally, we will connect to the nearest main in the public highway outside your property – however, there are a number of reasons why, when designing your new water connection, we may choose to connect to a specific main when there may appear to be more obvious choices.

In some cases, there may be more than one main in the public highway outside your property. These include:

• Distribution mains, to which properties are connected.
• Trunk mains, which connect parts of our supply area to various sources such as towers, reservoirs and pumping stations.
• Raw water mains (on very rare occasions), which carry untreated water from the ground or river source to our treatment works.

For obvious reasons, we will not connect to trunk and raw water mains. However, where there is more than one distribution main in the highway outside your property we may not always choose the closest option.

This is an operational decision to ensure that your property will receive the best flow and pressure now and going forward, and that the service we provide to neighbouring properties is maintained.

There are occasions where a property is located on a busy road, or close to a junction or school etc, meaning the highway is designated as traffic sensitive.

In these instances we may need to control traffic using traffic lights or closing the road, which will result in additional costs and delays, and so we may look to connect to a main in an adjacent street or one to the rear of the property.

What is Traffic Management and why do I need to pay for it?

Traffic Management is the term used to describe the control of pedestrian and vehicular traffic, such as temporary traffic lights or road closures. The Local Highway Authority applies charges for certain types of Traffic Management, which will form part of the cost of your connection.

When I have called off my connection(s), when will you be installing them?

Generally, we will aim to install your new water service connection(s) in approximately 21 calendar days from passing inspection and receipt of payment from the time you advise us that you are ready.

This is subject to the Traffic Management requirements associated with your work, as we may need to apply to your local Highways Authority for permission to erect traffic lights or close the road, which can result in a delay of 12 weeks or more.

What methods of payment can I use?

We are happy to accept payment for your new water service connection using the following methods:

• Cheque made payable to Bristol Water included with your checklist and declaration.
• Credit/Debit card. Please send in your checklist and declaration and our accounts team will contact you.
• BACS payment payable to our account. Account number  80966890, sort code 30 62 96. You will need to include your reference number for your scheme.  

How long will it take to arrange a construction date?

Section 45 – Once payment has been made you will need to install the pipework from the internal stop tap to the boundary. We will ask for evidence of this in the form of photos or a visit. Once approved, we have 21 calendar days to make the connection without enhanced Traffic Management requirements.

Section 41 – Once payment has been made and legal agreements have been received, you will be contacted within 14 calendar days.

For services, once the mains is laid and services have been paid for, you can call our contact team. They will take all relevant details and will arrange for a representative from our Planning Team to call you back.

How long does it take to install my new connection(s)?

For most service connections, excavation and installation of the new pipe work will take place on the date advised by our contractor, and reinstatement of the ground will take place the next working day.

If the excavation is blocking access to properties or the public highway, then this will be reinstated the same day. However, our contractor will apply for a Notice from the Local Highways Authority, which lasts five working days to allow for any unexpected problems.

Where larger or more complicated connections are required, it may be necessary to spread the works over a number of days. We will advise you of this when they contact you to confirm their attendance.

What time will the team arrive on the day?

We advise that the team will turn up between 9am and 9.30am. If they are going to be later than 10am, we will call you on the day to let you know an estimated time of arrival. 

Do you have a policy concerning the installation of fire sprinklers systems?

Yes, see our full policy and guidance for housing developers or sprinkler installers who wish to install domestic/residential sprinkler systems in new or existing properties.

How do you schedule my works?

We will always try to carry out your requested work as quickly as possible. However, the scheduling for installation of your new water main or connection will be subject to a number of factors:

• The readiness of your site
• The amount of work required
• Traffic Management requirements of the Highways Authority and/or Police
• Other Utilities works
• Public holidays
• Adverse weather conditions

This will be the earliest date we may be able to start works on your site, subject to payment being received, and the above factors.

Details of your local Highways Authority can be found on your Local Government website.

You can look up our works in your area, and those by other Utilities and Highways Authorities, ongoing and planned, by visiting roadworks.org

Do I have to notify anyone about our planned works?

If you are planning to carry out any plumbing work at your home or business, or you are a contractor doing this type of work, in most cases you will need to let us know about your plans before you start work. 

The following should all have their own, totally independent metered water supply pipes connected directly to our network:

• Newly developed properties that are capable of separate occupation.
• Every part (eg. flat or commercial unit) of a newly converted property that is capable of separate occupation.
• Separately occupied parcels of land created by the recent sale of sections of a larger premise. Properties or water fittings (eg. animal troughs) on either side of the boundary cannot, therefore, remain on the same supply after the sale.

If you are involved in the design or construction of high-rise flats or other properties where a communal pumped system is required, please contact us as soon as possible to discuss metering arrangements for the supplies.

Online application for supply form.