Contact developer services
How can we help you today?
Contact our teams
Developer services
Phone: 0345 702 3797
Monday - Friday: 08:00 - 18:00 (Out of hours contact available in emergencies only.)
Calls to 0345 numbers usually cost the same as standard UK landline numbers but please check with your telephone service provider. Please be aware our calls may be recorded.
We welcome contacts using the text relay service.
Loss of business claims
It is often necessary for us to maintain our pipework and apparatus within the public Highway. Sometimes engineering or safety reasons require us to close a lane or road. If you experience significant disruption to your business during our works, let us know.
If you think you may suffer a loss, we recommend you keep a diary of events to support any claim. Please contact us immediately to see if there is anything we can do to reduce the disruption and to discuss any claim.
Have you been contacted by Accent?
A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.
Leave your feedback
Complete this short survey to let us know what you think of our services, customer service, or online experience.