Leak report contact
How can we help you today?
Contact our teams
Easter opening hours
If you are contacting us about an operational issue such as a leak, no water or low pressure, our Customer Services team will be open normal hours over the Easter period with the exception of the following days:
- Friday 18 April – Closed
- Saturday 19 April – Closed
- Sunday 20 April - Closed
- Monday 21 April – Closed
Our 24-hour emergency helpline will be in operation over Easter, so if have an emergency relating to your water, please call 0345 702 3797 and we'll be able to assist you.
Report a leak
Phone: 0345 702 3797
Monday - Friday: 08:00 - 18:00 (Out of hours contact available in emergencies only.)
Online form: Report a leak.
Have you been contacted by Accent?
A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.
Leave your feedback
Complete this short survey to let us know what you think of our services, customer service, or online experience.