Contact us on moving home
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Contact our teams
Find information on how to contact our teams at Bristol Water below.
Christmas Opening Hours
Our billing team will be open normal hours over the Christmas period, with the exception of the following days:
- Tuesday 24 December - 8am-2pm
- Wednesday 25 December - CLOSED
- Thursday 26 December - CLOSED
- Friday 27 December - CLOSED
- Wednesday 1 January - CLOSED
Moving home
Phone: 0345 600 3600
Monday - Friday: 08:00 - 18:00, Saturday: 09:00 - 13:00
Online form: Moving address online form. You can submit a moving form online and we'll update your account within 5 working days.
Have you been contacted by Accent?
A survey company called Accent are currently conducting door to door surveys, on behalf of Ofwat, gathering feedback on your perception of us. They'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.
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Complete this short survey to let us know what you think of our services, customer service, or online experience.