Billing contacts
How can we help you today?
Contact our teams
Information on how to contact our teams at Bristol Water below.
Christmas Opening Hours
Billing - Our billing team's opening hours will vary slightly over the Christmas period. Please see below:
Week Commencing 22nd Dec:
- Monday 22nd – normal (8am-6pm)
- Tuesday 23rd – normal (8am-6pm)
- Wednesday 24th – 8am – 2pm
- Thursday 25th – Closed
- Friday 26th – Closed
- Saturday 27th - Closed
- Sunday 28th – Closed (as normal)
Week commencing 29th Dec:
- Monday 29th Dec – normal (8am-6pm)
- Tuesday 30th Dec - normal (8am-6pm)
- Wednesday 31st Dec – normal (8am-6pm)
- Thursday 1st Jan - Closed
- Friday 2nd Jan - Closed
- Saturday 3rd Jan - normal (9am – 1pm)
- Sunday 4th Jan – Closed (as normal)
Week Commencing 5th January – hours as normal
Your water bill & account
Phone: Call our Billing team on 0345 600 3600
Monday - Friday: 08:00 - 18:00, Saturday: 09:00 - 13:00
Online form: Submit a billing enquiry. We'll respond within 5 working days.
Have you been contacted by BMG Research?
A survey company called BMG Research are currently conducting door to door, digital and telephone surveys, on behalf of Ofwat, gathering feedback on your perception and experience of us. For door to door surveys, they'll be carrying proof of ID with them, although we cannot confirm their identity over the phone. You can also refuse to take part if you wish.
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