Developer service standards

Water companies have delivered on their promise to compile and deliver a key set of developer services standards that can be used to compare performance across the industry. 

This will underpin their commitment to support and help accelerate the government’s house-building programme by providing greater transparency to help drive improvements in service levels and performance. 

The new service standards measure water company performance in dealing with a broad range of activities which are essential for housing development against levels of service that customers, developers and self-lay providers can expect in relation to the provision of water services infrastructure. The full set of figures cover water supply and sewerage performance targets for a range of services including enquiries, quotations, connections, design, construction and adoption of developer laid assets across England and Wales. Details of these can be found on the Water UK website.

The performance figures are available for each company and will be updated quarterly on the Water UK website. For more information, please visit the Water Org website. 

The Bristol Water Promise sets out the levels of service we aim to achieve. It is our commitment to serving you, our developer, SLP and NAV customers.

Please refer any queries to Developer Interface team at developer.interface@bristolwater.co.uk. For complaints, please refer to our Operational Enquiries and Complaints Code of Practice.