Our customer research
Get involved and help shape our business, now and in the future
Would you like to be involved in our future customer research?
We run an extensive customer research programme, so there are plenty of ways you can get involved and have your say on how our businesses are run. We're looking for people just like you to come along to our customer events and have your say on how we tackle challenges and improve our services. We love learning from our customers about what matters to them and value your support.
Phases of research
Our research is structured into four phases that helps us structure our ongoing conversations with all our customers, and ensures your input can be included in the planning process at the right time.
The phases include specific business planning research, as well as business-as-usual activities, that means you can continue to have your say.
Our public meetings
As a valued customer, we want to give you more of a say in how we run our water company.
