Get help with paying your bill
If you need help paying, or are worried about paying your next water bill, let us give you a helping hand.
Your Water
How can we help you today?
Your Supply
Supply problems
Do you want to stay up to date with our latest incidents?
Your area
Launch our interactive map to view ongoing work.
Report a leak
Detecting and repairing leaks is a top priority for us.
Need help paying?
If you’re struggling to pay, we can help. We have a range of plans to reduce your bills or help manage your payments.
Priority Services
If you have additional needs or a disability, we can
help with meter reading, different bill formats,
priority repairs, emergency bottled water and more.
Bringing you better water services
Informed and founded on your feedback.
Our plan reflects your priorities, using the information more than 250,000 of you have told us over three years of engagement, research and feedback. We have developed four strategic priorities, which together allow us to set and deliver Our Plan for Change.
Every drip, every drop
Every drop of water is precious
Saving water isn't as hard as you might think. We've got some top tips and simple changes you can make to take care of every drop of water. Every drip we stop and every drop you save helps tackle climate change, protect our rivers, reduce bills and keep your water flowing.
Water quality in your area
Enter your postcode or find your area to check your water hardness and quality.
Water quality in your area
Additional details
Free water saving devices
Claim your free water saving devices at Save Water Save Money. There are lots of great items to help you save water around the home, and the Save Water Save Money team are always updating the items they supply.
*£109 saving based on a random sample of 6,500 Bristol Water customers who opted for a meter.