Bringing you better water services

£3.2 billion investment in safe, clean reliable drinking water, healthier rivers and seas and affordable bills.

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Your Water

How can we help you today?

Every day, we supply 1.2 million people in the city of Bristol and surrounding areas with clean, fresh drinking water. No matter what the issue is, we’re always on hand to help every single one of our customers.

Bill rises explained

How increases are set, why and when.

You may have heard about water bill increases this year. We’ve put together some handy questions and answers, to help you understand why, and let you know how you might get support should you need it.

Read our FAQs

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Support for local communities

£5m financial support for individuals and communities

Learn about Better Futures

Need help paying?

If you’re struggling to pay, we can help. We have a range of plans to reduce your bills or help manage your payments.

Find out more

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Your Supply

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Supply problems

Do you want to stay up to date with our latest incidents?

Check ongoing incidents

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Your area

Launch our interactive map to view ongoing work.

Check your area

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Report a leak

Detecting and repairing leaks is a top priority for us.

Report a leak

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Every drip, every drop

Every drop of water is precious

Saving water isn't as hard as you might think. We've got some top tips and simple changes you can make to take care of every drop of water. Every drip we stop and every drop you save helps tackle climate change, protect our rivers, reduce bills and keep your water flowing.

Find out more about how you can help

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Water quality in your area

Enter your postcode or find your area to check your water hardness and quality.

Free water saving devices

Claim your free water saving devices at Save Water Save Money. There are lots of great items to help you save water around the home, and the Save Water Save Money team are always updating the items they supply.

Get FREE water saving devices

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*£109 saving based on a random sample of 6,500 Bristol Water customers who opted for a meter.